Phase Two – Engagement activity to date
Engagement work on Phase Two of the Path to Excellence programme started in December 2017 with staff from both Trusts. The primary aim of this to understand the key challenges staff face on a daily basis and where improvement is needed.
In February 2018, engagement with patients also commenced to help us to understand people’s views and recent experiences of using emergency care services or coming into hospital for planned care in South Tyneside and Sunderland.
The feedback from the engagement was used to develop our draft ‘Case for Change’ for Phase Two, which was published in July 2018. It explains why we need to continue working together to improve care for patients and create local hospital services which are fit for the future.
A copy of the draft Case for Change document can be found on the Path to Excellence website.
Following publication of the Case for Change, a ten week period of public engagement commenced on Saturday 13th October 2018. The aim of this activity was to socialise the issues, explain the current gaps in quality, and allow opportunity for patients and the public to understand why we must change and share their views on what’s important to them when accessing hospital services and receiving hospital care. It also provides stakeholders and the public with opportunities to influence the process, providing decision makers with valuable insight about the draft ‘Case for Change’.
During this ten week period, engagement teams went out in the community to speak to patients using local hospitals and healthcare services as well as attending a series of key stakeholder meetings. Individuals were invited to complete a short survey designed to capture their thoughts and opinion. The survey was additionally available online for individuals to complete.
Thousands of frontline staff, patients and members of the public have been involved in giving their views so far.
The Path to Excellence team are out and about visiting local communities and speaking with patients and the public, to help people find out more and share their views.
An updated ‘Draft Case for Change’ document for Phase Two of Path to Excellence was published in February 2019 as Trust chiefs set out the process of developing ideas and shared their ‘working ideas’ so far from frontline clinical teams.
Since December 2017 involvement work has seen over 16,800 people respond so far with their views, all of which will be used as clinicians look to form further ideas in the process.
In March 2019, 28 roadshow drop-in events were held, engaging with hundreds of people in shopping centres, supermarkets, primary care centres hospital outpatients across South Tyneside and Sunderland.
During this phase the programme also attended a series of public and staff events and meetings, focus group activity took place and surveys were completed to capture public feedback.
What you have told us and how we have used it
During Autumn 2019 we published an updated ‘Draft Case for Change’ which tells staff, patients and the public about how we have used their feedback to date.
This was shared during a month-long period of roadshow activity during October and November 2019 across South Tyneside, Sunderland and East and North Durham areas.
Please read our Autumn 2019 update document or its easy read version.